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Information technology experts are service provided and practical users. They plan and configure information and communication technology systems for internal customers. Acting as service providers they manage and operate the in-house information and communication systems, are available for providing expert advice and back-up and also help with the introduction of and training on new systems.
Good knowledge of information and communication technology products, data protection, work organisation and working techniques are required for this. The more precisely information technology experts discuss the needs and wishes of the customer, the better the bespoke solution they will be able to find.
Dealing with customers requires good manners, helpfulness and competence because satisfied customers are our future.
Duration of the course.
3 years
Working areas.
Computer centres, networks, support, mobile communication and IT support for the user.
Opportunities for development.
Further specialisation in the field, system support, further development using the APO structure (Bachelor and Master).
Requirements.
- Wide interest in information and communication technology
- Flexibility, enjoyment of contact and communication, logical and abstract mind set, practical and concrete skills, systematic stamina
- The ability to listen and process information, keeping an overall view and at the same time an eye for detail
- Good ideas for solving technical, organisational and design problems effectively and unconventionally
- The ability to express oneself confidently, accurately and without errors both orally and in writing. The ability to approach people and hold talks confidently
- Mittlere Reife
Training locations.
Hamburg Branch
Munich Branch
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