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Retail specialists work in a range of departments: Customer advice, sales promotion, goods procurement, purchasing, warehousing and shipment. They also carry out administrative tasks such as the production of statistics and organisation in parts sales as well as the procurement and warehousing of the large range of goods.
At the dealerships the retail specialists are essential all-round staff who have learned to meet customers' requirements, are aware of their sales function in all situations and see dealership procedures from the point of view of a service provider. To provide customers with this service a dealership must be well organised in every department.
Another training target for retail specialists is therefore dealing with all office matters easily and professionally.
Duration of the course.
3 years
Working areas.
Receiving and dispatch, provision of goods, workshop support, disposition, customer contact, sales.
Opportunities for development.
Specialisation by courses or seminars, specialist salesperson, commercial agent approved by the chamber of industry and commerce, trade business economist.
Requirements.
- An interest in logistical and extensive training in parts sales and commercial matters
- The ability to express oneself confidently, accurately and without error both orally and in writing and to read with good concentration over long periods of time, possibly foreign language skills
- Enjoyment of customer contact, the ability to hold talks confidently
- A sense of organisation, rapid powers of comprehension and patience, and you should also find it easy to work with figures
- Qualifizierter Hauptschulabschluss, mittlere Reife
Training locations.
Berlin Branch
Bremen Branch
Chemnitz Branch
Dresden Branch
Frankfurt Branch
Hamburg Branch
Hannover Branch
Leipzig Branch
Munich Branch
Nuremberg Branch
Saarbrücken Branch
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